Frequently Asked Questions

Contact us

Q: Where can I find more information about the organizations and agencies that comprise Public Safety?

A: To learn more about the portfolio agencies and organizations that comprise Public Safety Canada and its programs and services, please visit the About Us page.

Q: How can I keep my online activities safe from viruses or hackers?

A: To safeguard your online activities from potential viruses and unauthorized intruders, visit

Q: Where can I find information about preparing for emergencies or natural disasters?

A: For information about how to prepare your home and your family for emergencies, visit

Q: What information do I need to travel domestically or abroad?

A: If you are planning a trip domestically or abroad, you should contact your travel carrier (airline, train or other) for information on required documents. In addition, you can visit Passport Canada's website at to learn more.

Q: Where can I find out more about the National Crime Prevention Centre?

A: The National Crime Prevention Centre takes a proactive approach to prevent and reduce crime in our communities. For more information, visit the National Crime Prevention Centre page.

Q: What is the Cross Cultural Round Table on Security?

A: The Cross-Cultural Round Table on Security is a key element in Canada's national security policy. Visit the Cross-Cultural Roundtable on Security page for more information on how this program works in various communities across the country.

Q: Where can I access information about immigration and citizenship?

A: For information on immigration and Canadian citizenship, consult

Q: Who do I contact about emergencies occurring in my local area?

Q: How do I report a suspected fraud or scam?

A: If you want to report a suspected fraud or scam, or to find out how to protect yourself against fraud, contact the Canadian Anti-Fraud Centre.

Q: How do I contact the Minister of Public Safety?

Q:Respond to a call from Public Safety Canada or the Canadian Cyber Incident Response Centre (CCIRC) wanting to access my computer.

A: These callers do not represent the Government of Canada. If you get such a call, hang up. Never give remote access to your computer in response to an unsolicited call. For more information, visit Get Cyber Safe's Fraudulent Calls page.

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